Terms& Conditions
Welcome to The Rental Specialist our These Terms & Conditions govern your use of our website and property management services in New Zealand. By accessing our website or using our services, you agree to comply with these Terms. If you do not agree, please do not use our website or services.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services that may be useful to landlords, property owners, tenants, and investors. These websites are operated independently from The Rental Specialists. We are not responsible for the content, privacy practices, or services provided by third-party.
Use of Our Services
The Rental Specialist provides professional residential property management services across New Zealand, including tenant sourcing, rent collection, routine inspections, maintenance coordination, lease administration, and landlord support. Our services must only be used for lawful purposes
Landlord & Tenant Responsibilities
Property owners are responsible for providing accurate property information and ensuring their rental property complies with all applicable New Zealand regulations. Tenants are expected to pay rent on time, care for the property, report maintenance issues promptly, and comply.
Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of New Zealand. By using The Rental Specialists website, property management services, or other services provided by us, you agree that your use of our services is subject to the applicable laws and regulations of New Zealand.
Payments and Refunds
Where applicable, fees for property management, rental services, inspections, maintenance, or other services provided by The Rental Specialists will be communicated to the relevant client before the service is provided. Payments, management fees, and any applicable charges are subject to the agreed service terms and applicable New Zealand requirements.
Privacy Policy
Your privacy is important to The Rental Specialists. We collect, use, and protect personal information in accordance with our Privacy Policy and applicable New Zealand privacy requirements. Personal information may be used to provide property management services, communicate with landlords and tenants, manage rental properties, and respond to enquiries.
Changes to Terms
The Rental Specialists may update these Terms and Conditions from time to time to reflect changes to our services, website, business practices, or applicable New Zealand requirements. Updated terms will be published on this page.Your continued use of our website and services after changes are published indicates your acceptance of the updated terms.
Intellectual Property
All content on The Rental Specialists website, including text, logos, graphics, images, documents, website design, and other materials, is owned by or licensed to The Rental Specialists unless otherwise stated. This content must not be copied, reproduced, modified, or distributed without our prior written permission.
User Accounts
Certain features or services may require you to provide personal or account information. You agree to provide accurate and up-to-date information and to keep any login details confidential. You are responsible for activities carried out through your account and must notify The Rental Specialists if you believe your account.
Last updated: 01/08/2025
At The Rental Specialists Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, or engage our property management services. By using our website or services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of personal information:
From Website Forms:
Tenant Application Form: Full name, date of birth, contact details, employment details, references, identification documents, financial information, and rental history.
Looking for a Property / Inquiry Form: Name, contact information, preferred property type, location, budget, and any additional details you provide.
Other Forms
General Collection:
Contact information (name, phone, email, address).
Communication records when you contact us.
Payment and billing details when applicable.
Website usage data (IP address, browser type, pages visited).
2. How We Use Your Information
We use your personal information for purposes including:
Processing tenancy applications and verifying details.
Matching tenants with available rental properties.
Communicating with you about your inquiries and applications.
Providing property management services to landlords and tenants.
Internal administration, compliance, and record-keeping.
Marketing and promotional purposes (with your consent, where required).
Improving our website, services, and customer experience.
3. Marketing & Advertising Use
Information provided through website forms (such as tenant applications or “looking for a property” requests) may also be used for targeted marketing and advertising campaigns, including email newsletters, property alerts, or special offers.
You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
4. Sharing of Information
We will never sell your personal information. However, we may share your details with:
Landlords and property owners (for tenancy applications).
Service providers and contractors (e.g., maintenance companies, IT providers).
Credit reporting agencies, tenancy databases, and references (to verify applications).
Regulatory authorities where required by law.
5. Data Storage & Security
Your data is stored securely using appropriate technical and organizational safeguards.
Only authorized staff have access to your personal information.
We take reasonable steps to protect data from loss, misuse, unauthorized access, or disclosure.
6. Cookies & Website Tracking
Our website may use cookies or similar tracking technologies to improve user experience and analyze website traffic.
You can disable cookies in your browser settings, but some features of the site may not function properly.
7. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your data.
Request deletion of your personal information (where legally possible).
Opt out of marketing communications at any time.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
The Rental Specialists Limited
Email: info@therentalspecialists.co.nz