therentalspecialists.co.nz

Privacy Policy

Last updated: 01/08/2025

At The Rental Specialists Limited, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, or engage our property management services. By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information:

From Website Forms:

  • Tenant Application Form: Full name, date of birth, contact details, employment details, references, identification documents, financial information, and rental history.

  • Looking for a Property / Inquiry Form: Name, contact information, preferred property type, location, budget, and any additional details you provide.

  • Other Forms

General Collection:

  • Contact information (name, phone, email, address).

  • Communication records when you contact us.

  • Payment and billing details when applicable.

  • Website usage data (IP address, browser type, pages visited).

2. How We Use Your Information

We use your personal information for purposes including:

  • Processing tenancy applications and verifying details.

  • Matching tenants with available rental properties.

  • Communicating with you about your inquiries and applications.

  • Providing property management services to landlords and tenants.

  • Internal administration, compliance, and record-keeping.

  • Marketing and promotional purposes (with your consent, where required).

  • Improving our website, services, and customer experience.

3. Marketing & Advertising Use

  • Information provided through website forms (such as tenant applications or “looking for a property” requests) may also be used for targeted marketing and advertising campaigns, including email newsletters, property alerts, or special offers.

  • You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.

4. Sharing of Information

We will never sell your personal information. However, we may share your details with:

  • Landlords and property owners (for tenancy applications).

  • Service providers and contractors (e.g., maintenance companies, IT providers).

  • Credit reporting agencies, tenancy databases, and references (to verify applications).

  • Regulatory authorities where required by law.

5. Data Storage & Security

  • Your data is stored securely using appropriate technical and organizational safeguards.

  • Only authorized staff have access to your personal information.

  • We take reasonable steps to protect data from loss, misuse, unauthorized access, or disclosure.

6. Cookies & Website Tracking

  • Our website may use cookies or similar tracking technologies to improve user experience and analyze website traffic.

  • You can disable cookies in your browser settings, but some features of the site may not function properly.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your data.

  • Request deletion of your personal information (where legally possible).

  • Opt out of marketing communications at any time.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

The Rental Specialists Limited
Email: info@therentalspecialists.co.nz